Terms of Use + Refund and Returns Policy

Overview - Disclaimers

SylSynergy and respective child programs are information products brought to you by Syl Synergy LLC.

The information contained on this site and product is for education, and information purposes only. This is information designed to help you understand the specific information covered. It is not an attempt to render medical, legal, or business advice. This is not a medical service or business opportunity. How you use the information is entirely up to you. While every effort has been made to accurately represent the information along with my opinions and insights, any claims made or examples given, although believed to be accurate, should not be relied on in any way in making a decision whether or not to purchase. This information is an account of what I have experienced. Any testimonials and/or examples used are exceptional results, in no way apply to the average purchaser, and are not intended to represent or guarantee that anyone will achieve the same or similar results. The fitness or transformational examples given are in no way meant as a representation of actual or possible results, nor are they meant as an inducement, promise, guarantee, or prediction of physical fitness results of any kind. No income claims, medical promises, predictions, or guarantees are made of any kind. Any reference to specific medical, fitness, and body mass change results that I or others may have achieved are NOT done so to imply that you should expect to have or will experience similar success. I have no way of knowing how much transformation you can or will achieve with this information (if you have any transformation at all). As a result, I’m not promising, predicting, implying, or even hinting that you’ll make a single lifestyle change. Any reference to, or body transformation or life change examples from, my businesses and/or the examples of others are exceptional results, which do not apply to the average person and are not intended to represent or guarantee that anyone will achieve the same or similar results. The situation surrounding each example given is unique. Merely purchasing this information does not guarantee, imply, ensure, or otherwise suggest you will get results, nor does the implementation of said information. Results generated in the examples come from 1) intimate and unique knowledge of your body, metabolism, body biological and physical age,  2) a compelling call to action 3) a truly unique commitment to transform, 4) implementation of applicable parts of the information provided, and 5) repeated trial and effort. If you are unwilling or unable to perform all of the above, do not purchase this product. Even if you perform all of the above, it is no guarantee of results of any kind. Every opportunity to transform your life even in a business involves some degree of risk and your success and/or failure will depend entirely upon your background, dedication, body type, health conditions, underlying conditions, hormones, metabolism, deep desire, and motivation, as well as other factors both known and unknown, as well as factors beyond your control. As with any endeavor, there is an inherent risk of loss or even a complete lack of results and there is no guarantee that you will have any real transformation. It’s up to you to decide what level of risk is appropriate for you. If you cannot afford it, have no sense of self-awareness, take no personal responsibility for your life, or will not use, this product, do not buy it. Please read all agreements, notices, and disclaimers before purchasing anything from anyone anytime.


No warranties

This website is provided “as is” without any representations or warranties, express or implied. The Zumba programs are Child Programs and affiliate partnerships. Syl Synergy LLC makes no representations or warranties in relation to this website or the information and materials provided on this website.

Without prejudice to the generality of the foregoing paragraph, Syl Synergy LLC does not warrant that:

this website will be constantly available, or available at all; or the information on this website is complete, true, accurate or non-misleading.
Nothing on this website constitutes or is meant to constitute, advice of any kind. [If you require advice in relation to any [physical, health, wellness, legal, financial, or medical] matter you should consult an appropriate professional.]

Limitations of Liability

Syl Synergy LLC its founder or affiliates will not be liable to you (whether under the law of contact, the law of torts, or otherwise) in relation to the contents of, or use of, or otherwise in connection with, this website:

[to the extent that the website is provided free-of-charge, for any direct loss;]
for any indirect, special, or consequential loss; or for any business losses, loss of revenue, loss of or lack of loss of body mass, income, profits or anticipated savings, loss of contracts or business relationships, loss of reputation or goodwill, or loss or corruption of information or data. Results are not guaranteed at all.

These limitations of liability apply even if Syl Synergy LLC, its founder, or affiliates has been expressly advised of the potential loss.


Nothing in this website disclaimer will exclude or limit any warranty implied by law that it would be unlawful to exclude or limit, and nothing in this website disclaimer will exclude or limit Syl Synergy LLC liability in respect of any:

death or personal injury caused by Syl Synergy LLC negligence;
fraud or fraudulent misrepresentation on the part of Syl Synergy LLC; or
matter which it would be illegal or unlawful for Syl Synergy LLC to exclude or limit, or to attempt or purport to exclude or limit, its liability.

By using this website, you agree that the exclusions and limitations of liability set out in this website disclaimer are reasonable.

If you do not think they are reasonable, you must not use this website.

Other parties

You accept that, as a limited liability entity, Syl Synergy LLC has an interest in limiting the personal liability of its officers and employees.

You agree that you will not bring any claim personally against Syl Synergy LLC officers or employees in respect of any losses or lack of results you may suffer in connection with the website.

[Without prejudice to the foregoing paragraph,] you agree that the limitations of warranties and liability set out in this website disclaimer will protect Syl Synergy LLC officers, employees, agents, subsidiaries, successors, assigns and sub-contractors as well as the Owner.

Unenforceable provisions

If any provision of this website disclaimer is or is found to be, unenforceable under applicable law, that will not affect the enforceability of the other provisions of this website disclaimer.

Refunds Policy

No refunds or exchanges. All sales are final.

Your order will be shipped/delivered in 2-3 business days.

Products will be delivered to the address the customer provides at checkout via Our Delivery service.

We do not ship meals outside of the United States.

Products will NOT be shipped outside of Wisconsin.

We do charge an admin cost and Do Not refund shipping/delivery costs.

Our refund and returns policy lasts 14 days. If 14 days have passed since your purchase, we can’t offer you a full refund or exchange.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable/non-refundable items:

  • Gift cards
  • Downloadable software products – like virtual classes
  • Some health and personal care items

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the retailer/manufacturer.

There are certain situations where only partial refunds are granted:

  • Book with obvious signs of use
  • CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened.
  • Any item not in its original condition is damaged or missing parts for reasons not due to our error.
  • Any item that is returned more than 14 days after delivery

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next, contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at {email address}.

Sale items

Only regular-priced items may be refunded. Sale items cannot be refunded.


We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at {sylviabanda [at]sylsynergy.com} and send your item to: {physical address}.


If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

Shipping returns

To return your product, you should email or call us and describe the defect or problem with the product first. Then deliver or mail your product to: {physical address}.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more high ticket (expensive items), you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

SylSynergy Nutrition Coaching, Meal Plans and Consultation: 

Our refund policy was designed to give assurance to our clients that we back up the value of our products and training. We want to protect the integrity of our community, protect our affiliates, be able to pay them quickly, and avoid them from losing rightfully and ethically earned commissions on our products because some people choose to ask for refunds for reasons that have nothing to do with the quality and value of our products and programs.

Our refund policy was not created so that people could take advantage of an integrity-based honor system by buying our programs and then asking for refunds afterward because although they had no issues with our program’s content and the value received for the dollars they invested, they simply are asking for a refund so they can get their money back to spend it on something else. We do not operate that kind of refund policy and we do retain the right to ask questions about any and all refund requests and we reserve the right to approve or deny them on a case by case basis.

We will NOT provide refunds more than 14 days following the date of purchase. After day 14, all payments are non-refundable and you are responsible for full payment of the fees for the program regardless if you complete the program.

We do not accept any chargeback threats (real or threatened). If any chargebacks are placed on a Purchase or Download of our Courses, Services, and Products, we will report said incident to the major credit reporting agencies. Doing so could have a negative impact on your credit report and/or credit score. Should we need to do so and you would like to have this report removed from your credit report, please contact us to arrange for the payment owed. Once the payment owed is received, we will make the appropriate reports to the credit agencies.

Please note: If you opted for a payment plan and you do not request a refund within 14 days, with the required coursework at the time of your refund request, you are required by law to complete the remaining payments of your payment plan.

All refunds are discretionary as determined by Syl Synergy, LLC. To further clarify, we will not provide refunds after the 14th day from your date of purchase and all payments must be made on a timely basis. If payments are not made on time, you agree to pay interest on all past-due sums at a rate of 1.5% per month or the highest rate allowed by law, whichever is greater.

If you have any questions or problems, please let us know by contacting our support team directly. The support desk can be reached at: sylviabanda@sylsynergy.com


All content and materials available on https://sylsynergy.com, including but not limited to text, graphics, website name, code, images, and logos are the intellectual property of Syl Synergy LLC, and are protected by applicable copyright and trademark law. Any inappropriate use, including but not limited to the reproduction, distribution, display or transmission of any content on this site is strictly prohibited unless specifically authorized by Syl Synergy LLC

Termination of Use

You agree that we may, at our sole discretion, suspend or terminate your access to all or part of our website and Resources with or without notice and for any reason, including, without limitation, breach of this User Agreement. Any suspected illegal, fraudulent or abusive activity may be grounds for terminating your relationship and may be referred to appropriate law enforcement authorities. Upon suspension or termination, your right to use the Resources we provide will immediately cease, and we reserve the right to remove or delete any information that you may have on file with us, including any account or login information and any leads, referrals, and future commissions generated as a result of such termination.



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For questions related to these Terms of Use, Refunds, and returns.

Syl Synergy LLC

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